Feel the confidence that comes from working with a provider committed to transparency, accountability, and continual improvement…
When you choose an IT provider, you’re placing a huge amount of trust in them. You trust them with your systems, your data, your people, and the smooth running of your day-to-day operation of your business.
But how do you know that trust is well placed?
Most businesses can see the outcomes of an IT helpdesk. They know whether tickets are resolved, projects are being delivered, and have a number to ask for help when they need it. What they cannot always see are the processes, controls, and monitoring operating behind the scenes to protect to proactively maintain their infrastructure and reduce risk.
That’s where our journey to develop enhanced client portals and achieve the Assurix trustmark comes in. Assurix provides an independent framework, based around UK compliance standards, that continually assesses your IT partner against 59 controls. Giving our clients proof that we are doing what we say – and doing it well.
Don’t sign up to IT support on assumptions – ask the right questions to ensure you choose the best support.
Ask better questions - such as 'How will you reduce my cyber risk?', 'How will I know that is working?', 'What reporting can you provide to help us review our security?' The best providers don't fear questions. They welcome them.
Ask for evidence that will enable you to measure successes and review areas that need improvement - with all the facts in front of you. Look for sample reporting, case studies, and information on how they will help you improve.
Ask 'How onboarding processes will ensure a successful handover', 'What will good look like after 30/90 days?', 'How will progress be measured and how will you advise on improvements?'. Are you listened to? Are explanations clear?
The managed services industry holds significant responsibility for protecting businesses, yet there is currently no single recognised standard that allows organisations to easily compare one provider against another.
Many providers make similar promises.
The challenge for clients is understanding which of those promises are consistently delivered in practice. Assurix refers to this challenge as the Proof Gap. It is the gap between what a provider says they do and what they can demonstrate through independent evidence and reporting.
Our Assurix accreditation has closed that gap so our clients have renewed assurances that we have their back – and new clients have the confidence to place their trust in us. Technology can be transferred in a matter of days – a trusted partnership takes longer and needs firm foundations.
We continually review and strengthen the controls that help protect your business, from access management and vulnerability remediation to backup readiness, security monitoring and incident response.
You get: Greater confidence that essential security measures are being actively managed, maintained and improved.
Strong security requires clear accountability. We review policies, processes and responsibilities to ensure the standards supporting our clients are documented, measured and consistently applied.
You get: Confidence that your technology partner operates with transparency, accountability and a commitment to doing things the right way.
Outstanding service isn't measured by promises, it's measured by results. We focus on delivering responsive, reliable support through consistent service delivery, effective issue resolution and ongoing performance review.
You get: A smoother experience, fewer disruptions and confidence that support is there when you need it.
Technology, security threats and business needs evolve constantly. That's why we regularly review our performance, identify opportunities for improvement and look for ways to deliver even greater value to our clients.
You get: A technology partner committed to continuously raising standards and helping your business stay ahead.
We are delighted to say we have now been awarded the Assurix trust mark. A huge shout out to our team who have spent 3 month reviewing paperwork and internal controls, gathering evidence, and strengthening systems – and thanks to every at Assurix for their support each step of the way.
For us, this is not simply about achieving the trustmark.
It’s about creating a culture of transparency, accountability, and continual improvement that benefits our clients long after the initial assessment has been completed.
The journey itself has provided a lot of value for us as a business – by challenging us to continually ask…
“Can we prove it?”
We took 3 months to evaluate our security, service delivery and governance practices against the Assurix framework, identifying strengths and opportunities for improvement.
We have implemented some improvements, refined processes, and reviewed and gathered evidence to demonstrate that our standards are consistently applied across the organisation.
Our controls, processes and evidence are now being independently assessed - after accreditation they will be continuously monitored, creating a culture of accountability and continual improvement.
